voxy Privacy Policy
This page describes what we collect when you use voxy and how we keep that data protected. We at voxy are committed to transparency about personal information. When you create a voxy account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or engage with our sportsbook, live-dealer tables, or slot games, we collect data essential for account management, fraud prevention, and regulatory compliance.
Our voxy privacy practices follow applicable data-protection laws. We do not sell your personal information to third parties for marketing. We encrypt all transactions and store identity documents securely. This policy explains what we collect, how we use it, who we share it with, and your rights.
Our voxy services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations before accessing our platform.
What Data We Collect on voxy
Account Registration Data
We collect your full name, date of birth, phone number, email address, and residential address when you register a voxy account. We also collect your identity document details (government-issued ID, passport, or national ID card) to verify your eligibility and prevent fraud. This information is required by law and essential for Know Your Customer (KYC) compliance on our voxy platform.
Payment Information on voxy
When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the date, amount, method, and destination. We do not store your full credit-card or bank-account numbers; payment processing routes through encrypted third-party payment providers. Our voxy platform records only the transaction reference and final balance.
Gameplay and Activity Data
Our voxy platform logs your activity including login times, games accessed, bets placed, wins and losses, and session duration. We collect your IP address and device identifiers (hardware serial, device name) to detect suspicious activity and prevent account compromise. This data helps us identify fraud patterns and improve our voxy security systems.
Cookies and Tracking on voxy
We at voxy use cookies to maintain your login session, remember your preferences, and track your interaction with our platform. Cookies are small files stored on your device. Essential cookies are required for voxy to function; optional analytics cookies help us understand user behavior. You can disable cookies in your browser settings, but some voxy features may not work properly without them.
At voxy, we collect only data necessary for account security, legal compliance, and fraud prevention. We do not monetize user data through sale or unwanted marketing.
How We Use and Protect Your Data on voxy
Data Use on voxy
We at voxy use personal data for the following purposes:
- Account creation and verification
- Deposit and withdrawal processing
- Fraud detection and money-laundering prevention (AML compliance)
- Know Your Customer (KYC) verification as required by applicable law
- Customer support and account recovery
- Platform security and intrusion detection
- Legal and regulatory compliance
We do not use your data for unsolicited marketing unless you explicitly opt in. Our voxy platform does not share your personal information with third parties for their marketing purposes.
Data Security on voxy
We at voxy encrypt all personal data in transit using TLS/SSL protocols. Your data is stored on secure servers with restricted access. We maintain physical, electronic, and procedural safeguards compliant with industry standards. Our voxy infrastructure is regularly audited for security vulnerabilities. However, no online system is absolutely secure; we cannot guarantee absolute protection against all cyber attacks.
Data Retention by voxy
We retain personal data only as long as necessary for account management and legal compliance. Typically, we keep account information for as long as your voxy account is active, plus several years after closure to satisfy financial and regulatory record-keeping obligations. Transaction records are retained for seven years as required by law. Identity documents are securely destroyed after the applicable retention period. You can request deletion of your data after your voxy account is closed and the retention period has elapsed; contact our support team for details.
Third-Party Processors and Data Sharing
We at voxy work with third-party service providers—including payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), cloud-infrastructure providers, and verification vendors—to operate our platform. These processors access only the data necessary to perform their services. All third-party contracts include strict data-protection clauses. Our voxy servers may be located in jurisdictions outside your home country; by using voxy, you consent to cross-border data transfer. We share data with regulatory authorities, financial institutions, and law-enforcement if required by law or if necessary to prevent fraud.
Your Rights on voxy
You have the right to access your personal data held by voxy, request correction of inaccurate information, and request deletion after your account is closed and retention periods have elapsed. To exercise these rights, contact our support team via the contact form on our website or send a written request. We respond to data-subject requests within 30 days of receipt. You also have the right to lodge a complaint with your local data-protection authority if you believe voxy has mishandled your data.
Changes to Our voxy Privacy Policy
We at voxy may update this policy to reflect changes in applicable law, our practices, or other factors. When we make material changes, we notify users via email or a prominent notice on our voxy platform. Your continued use of voxy after such notification constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about our current practices.
Contact voxy for Privacy Questions
If you have questions about our voxy privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our privacy team via the contact form on our website. We aim to respond to privacy inquiries within five business days. For legal or regulatory questions regarding data handling, you may also reach our compliance team. Your location (Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere) does not affect your rights or our response obligations under this voxy privacy policy.
Your Data Rights on voxy
- Access your personal data anytime
- Request correction of inaccurate information
- Request deletion after retention period expires
- Opt out of optional analytics cookies
Data We Do Not Collect on voxy
- Full credit-card or bank-account numbers
- Banking credentials or passwords
- Biometric data or facial recognition
- Data for third-party marketing sale
Service availability
We at voxy provide our gaming and sportsbook services exclusively in jurisdictions where online gaming and wagering are lawfully permitted under applicable local law. We do not operate our services in territories where such activities are prohibited or regulated in a manner that would render our operations non-compliant with local requirements. Our operational decisions regarding service availability in any jurisdiction are guided by applicable legal frameworks, regulatory guidance, and compliance obligations in that territory. By accessing voxy, users acknowledge that they are accessing our platform from a jurisdiction where online gaming services are lawfully permitted.
The availability of specific gaming markets, payment methods, and features on voxy may vary by jurisdiction based on local regulatory requirements. We continuously monitor legal and regulatory developments and adjust our service offerings to maintain compliance. Should the legal status of online gaming change in your jurisdiction in a manner that prohibits or restricts voxy operations, we will notify users promptly and provide guidance on account closure and fund withdrawal procedures. Your continued use of voxy after such notification constitutes acknowledgment of the change and acceptance of any resulting service modifications.
Our voxy infrastructure, payment partnerships, and technical systems are designed to support continuous service delivery. However, voxy may be temporarily unavailable during planned maintenance, emergency technical interventions, or circumstances beyond our control. We announce scheduled maintenance in advance whenever possible and work diligently to minimize service interruptions. We are not liable for losses or consequences resulting from temporary service unavailability caused by technical, infrastructure, or third-party payment-processor issues.
Account eligibility
To establish and maintain a voxy account, you must be a natural person who has attained the legal age of majority as determined by applicable laws in your jurisdiction. We do not enforce a universal age requirement across all territories; rather, we comply with age-of-majority standards specific to your region. During account registration on voxy, we request your name, date of birth, and identity document details. This information is used to verify your legal eligibility to use our services. Providing false information, misrepresenting your age, or using someone else's identity to create a voxy account violates our terms and results in account closure and forfeiture of funds.
You must provide accurate and truthful information during voxy account registration and keep it current throughout your use of our platform. We reserve the right to request additional documentation—such as government-issued identification, proof of residence, or financial records—at any time to verify your eligibility and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Failure to provide requested documentation within a specified timeframe may result in voxy account restriction or permanent closure.
Certain persons are ineligible to use voxy based on regulatory or legal criteria—including but not limited to individuals on sanctions lists, politically exposed persons, or those with criminal convictions related to financial crimes. We perform compliance screening as required by applicable law. Should we determine that you do not meet our eligibility requirements or are subject to legal restrictions, we will notify you and process a return of your voxy account balance to your registered payment method. Attempting to circumvent these restrictions through multiple accounts or identity misrepresentation is prohibited and may result in legal consequences.
Local-law responsibility
Each user bears sole and exclusive responsibility for verifying that their access to and use of voxy complies with all applicable laws, regulations, ordinances, and requirements of their own jurisdiction. While we at voxy operate only in regions where online gaming is legally permitted, the lawfulness of your individual use depends on factors specific to your location, residency, citizenship, employment status, and personal circumstances. We do not provide legal advice, nor do we warrant that voxy is legal for any particular user in any specific jurisdiction. If you are uncertain about the legal status of online gaming in your region, we strongly recommend consulting a licensed attorney before creating a voxy account or depositing funds.
By creating and using a voxy account, you represent and warrant that your access and use comply with all applicable laws in your jurisdiction and that you accept full legal responsibility for any consequences arising from use of our platform in violation of local law. We at voxy are not liable for fines, penalties, legal action, regulatory sanctions, or other consequences resulting from your non-compliance with applicable law. Should the legal status of online gaming in your jurisdiction change or be prohibited, you are responsible for ceasing use of voxy immediately. Continued use after gaming becomes illegal in your jurisdiction does not relieve you of personal legal liability.
Specific to payment methods: while voxy accepts DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI transfers, your bank or e-wallet provider may impose their own restrictions on transfers to online gaming platforms. We recommend verifying with your payment provider that transfers to voxy are permitted before initiating a deposit. Additionally, you are responsible for understanding any tax or regulatory reporting obligations associated with online gaming in your jurisdiction.
Data and privacy scope
When you register for a voxy account, we collect personal information including your full legal name, date of birth, phone number, email address, identity document details, residential address, IP address, and device identifiers. We use this information to verify your identity, establish and maintain your voxy account, prevent fraud and money laundering, process deposits and withdrawals, provide customer support, and comply with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. We may also collect information about your gameplay activity, transaction history, device information, and browsing patterns to detect suspicious activity and enhance platform security.
Your personal information is protected using encryption and secure storage protocols compliant with industry standards. We do not sell your personal data to third parties for marketing or commercial purposes. However, we may share limited information with payment processors, financial institutions, regulatory authorities, law-enforcement agencies, and authorized auditors if required by law or if necessary to prevent fraud, enforce our voxy terms, or protect user safety. Our full privacy policy provides comprehensive details about our data practices, your rights, and how to exercise those rights. You can access this privacy policy at any time from our voxy website.
You have the right to request access to your personal data, request correction of inaccurate information, understand how your data is processed, and file complaints regarding data handling. To exercise these rights, contact our support team or refer to the data-subject-rights section of our privacy policy. We respond to data requests within the timeframe specified by applicable law. After you close your voxy account, we retain certain data (such as transaction records and identity documents) as required by financial and regulatory obligations, typically for several years. After the applicable retention period, we securely destroy your personal information.
Contact for legal inquiries
Users with legal questions, concerns regarding regulatory compliance, requests for information about voxy's legal framework, or concerns about data handling may contact our legal and compliance team through multiple channels: submit inquiries via the contact form on our website, send written correspondence to our offices, or reach out to our support line during business hours. Our standard response window for legal and compliance inquiries is five to seven business days, though complex matters may require extended timelines for thorough review and legal consultation. We will provide a substantive response addressing your inquiry and, if necessary, directing you to external resources, regulatory authorities, or legal counsel.
If you wish to report a suspected violation of our voxy terms of service, applicable law, or regulatory requirements, please provide detailed information including specific dates, amounts, transaction identifiers, and descriptions of the suspected violation. Our compliance team will investigate your report in a timely manner and maintain confidentiality where possible. You may also report suspected regulatory violations directly to your local gaming regulator, financial authority, or law-enforcement agency if you believe voxy is operating unlawfully in your jurisdiction.
For account disputes, payment processing errors, or other service-related complaints, we maintain an internal dispute-resolution process detailed in our voxy terms of service. If internal resolution channels do not address your concern, you may pursue arbitration, mediation, or legal action as permitted by applicable law. We at voxy are committed to fair, transparent dispute resolution and compliance with all applicable regulations. Our objective is to maintain user trust and operate lawfully and ethically in every jurisdiction where we offer services.